Jul 31, 2018

How to Get Help Desk Merchant Account

If you plan to start taking credit card payments in your help desk business, then your number one step should be to seek a help desk merchant account— which is not a regular low-risk account. It is sad that while IT help desk services are vital in making sure operations run as usual in most companies, traditional account providers like...

Jul 20, 2015

New Desk.Com Innovations, and How They Can Help Your Help Desk

Help desk merchant are in high demand, and thankfully, most are listening to what the public want. Most new business owners are in the age range of 18-35, and while this range may seem wide, most of these new entrepreneurs want the same thing: Good tech support. In fact, 80% of new business owners in this age range prefer social...

Jun 16, 2015

Three Tips for Help Desk Success

Help desks are great resources for businesses and consumers, but it can be tough to operate one correctly. The vital technological resources that a help desk provides are often the only thing standing between a successful business and a failing business. This is why the businesses are so important, and why many get into the business. While it can be...

May 22, 2015

Help Desk Adds Revenue for Merchants

Customer service is not new, but the need for great customer service is. In the past years customer service reps have slacked on the job, and it can be the downfall for a business. Many successful businesses have customer service issues, and these issues can leave you with bad reviews and complaints. In today’s social media-driven world, one bad review,...

Apr 09, 2015

Did Visa Pad Their PCI Numbers?

Do merchant acquirers pad their Payment Card Industry (PCI) numbers? A new Merchant Acquirers’ Committee study shows that PCI compliance numbers by many of the largest merchants in the United States are far lower than numbers reported by Visa Inc. The PCI Security Standards Council provides a long list of data-protection rules that merchants who utilize general credit and debit...

Mar 18, 2015

The Best Software for your Help Desk Business

Help desk merchants are in high demand. Many are outsourcing their HR and customer service departments, and help desk merchants are where they look. While the business can be complicated, there is software available to help you keep everything under control. One of the top-rated by help desk agents is Mojo Helpdesk. Mojo Helpdesk helps centralize the workload, assigns and...

Feb 13, 2015

As a Merchant, Customer Success Should Rule Your Life

Customer success is something that every merchant hopes or, as the end result is usually a sale. However, many times a website can be hard to navigate, or at times glitch, and help desk attendants are useful. Without the addition of a help desk, the customer could easily give up and take his business to another website. Help desks are...

Jan 12, 2015

How Words Can Kill Profits

Help desk positions experience a high level of turnover. These valuable positions are the face of your organization for your customers. How they are treated by this first point of contact, often defines their perception of the company and if they will engage in more transactions in the future. Therefore, poor customer service at the help desk leads to a...

Nov 25, 2014

The Help Desk Industry: the One Business Opportunity That Needs You

If you are looking for a business opportunity that is seeing increases in the business market, then you might want to consider the Help Desk industry as an opportunity that would be foolish to miss. The Help Desk business opportunity has potential to grow as any business that wants to succeed must have some online presence and that means computers,...

Oct 16, 2014

MasterCard’s Newest Idea: Purchasing by Heart Rate | Help Desk Merchant Account

MasterCard is never out of ideas, it seems. Their newest experiment involves using ones heartbeat to determine their purchasing trends. While it seems plausible that a faster heartbeat means a purchase, MasterCard is looking to what makes people shop. This is a good idea, and it could even help in therapies to help compulsive shoppers. MasterCard also recently made headlines...