If you plan to start taking credit card payments in your help desk business, then your number one step should be to seek a help desk merchant account— which is not a regular low-risk account. It is sad that while IT help desk services are vital in making sure operations run as usual in most companies, traditional account providers like banks still list them under “high-risk businesses”. And that’s one of the challenges any entrepreneur offering helpdesk services will face.
What is ‘high-risk” about help desk services?
A high-risk definition usually means that the account issuer perceives the business as a high liability entity, and that explains why they will reject your request for a helpdesk account. These services entail offering technical assistance to micro-business owners who need help with their computer hardware or software. For such a service, one; customer dissatisfaction levels are high which in turn translates to multiple chargebacks, and two; you risk suffering overdue invoices or even risk closing up (in the worst case), which are enough reasons for a big bank to reject you.
Your way out! — Merchant account solutions for help desk businesses
Therefore, the easiest way to get a help desk merchant account is through alternative account providers. However, merchants must prepare to pay a slightly higher charge for these high risk account services. It is a measure new-age account providers take to cover your firm’s high-risk nature. But what do you get for these few extra dollars?
- Quick approvals (24-48 hours)
- A secure way to take payments
- A simple and straightforward verification procedure
- Full customer support to help you operate your account smoothly
You can get all these and more from a single vendor who specializes in giving comprehensive merchant account services to retailers who are discriminated on for their risky characteristics. All you need to have is a correctly registered business and the paperwork to prove it, and evidence that you have been in operation for some months or so.
Take time to weigh your options accurately even when you are confident you have everything it takes to get approved. Approach multiple vendors before you choose an account provider. Remember, there’s no guarantee all new-age account providers are comfortable hosting businesses in the help desk niche. And sometimes, a little research may save you thousands of dollars— if you land on the best offers.