Help Desk Adds Revenue for Merchants

May 22, 2015

Customer service is not new, but the need for great customer service is. In the past years customer service reps have slacked on the job, and it can be the downfall for a business. Many successful businesses have customer service issues, and these issues can leave you with bad reviews and complaints. In today’s social media-driven world, one bad review, let along dozens, can ruin a business. One of the biggest issues isn’t in-store customer service, but rather the “behind the scenes” guys, which help desk techs are mostly known to be.

According to ITIL, the definition of a Service Desk is, “A the single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes”. The primary functions of the Service Desk are incident control, life cycle management of all service requests, and communicating with the customer. Help desk merchants know the value of these businesses, and in today’s world, every business needs help desk factions. Regardless if it is one part-time person, or a staff of twenty, customer service should be a top priority for every business.

One of the biggest problems with getting a help desk business started is finding a help desk merchant account. These days, a merchant account for any business is tough to find, but it is especially tough for help desk merchants. Help desk businesses fall into the “high risk” category, because they are prone to having a higher percentage of fraudulent claims and chargebacks than other businesses. Even the most successful businesses can find themselves without a merchant account if they end up with one too many fraudulent claims. These claims are a liability for merchant account processors, and an expensive one at that. Chargebacks, the fees that are given after a fraudulent claim is verified, can be upwards of 270% of the original charge.

To avoid being dropped by a help desk merchant account processor, you need to make sure that the one you choose is experienced and dedicated to the industry. Few actually are, and one of the most reputable is EMB. Regardless of whom you choose to house your help desk merchant account, know that having one is one of the most important business decisions you will ever make.

Let us help you get a help desk merchant account today!

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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