New Desk.Com Innovations, and How They Can Help Your Help Desk

Jul 20, 2015

Help desk merchant are in high demand, and thankfully, most are listening to what the public want. Most new business owners are in the age range of 18-35, and while this range may seem wide, most of these new entrepreneurs want the same thing: Good tech support. In fact, 80% of new business owners in this age range prefer social media or online communication, versus phone communication when dealing with a customer or business issue. This number may seem high, but it mirrors the general thought of communication of this age range.

Social media and online communication is huge, and if you are a help desk merchant, you need to take note. While telephone communication still works – and sometimes is best – most business owners do not have time to wait on hold for a help desk agent. This is why “live chat” features are becoming more and more popular with colleges, online shops, and even online help desk agents. While new technology can be tricky, and sometimes take a while to figure out, it is best for your growing and evolving business.

Research has also found that nearly 25 percent of millennials expect to get a response within ten minutes of reaching out for customer service via social media, and more than 30 percent expect the same speed of response when posting a query via text messaging. This quick turnaround may be tricky for new companies, but it can be done. Many online services offer the chance for someone to leave an online message with contact information, which you can reach out to when you are available. Not every help desk agent can hire multiple operators, and this is a great option for those who have one, or a few, operators.

Above all, keep positive. Even if you are slammed with work, or have multiple online chats or texts going on at the same time, be courteous. Research shows that nearly 25% of business owners between the ages of 18 and 35 would not return to a service that had lackluster customer services. Customers service is huge, even when you are not speaking to the person, so be sure to use good business etiquette at all times.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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