The Best Software for your Help Desk Business

Mar 18, 2015

Help desk merchants are in high demand. Many are outsourcing their HR and customer service departments, and help desk merchants are where they look. While the business can be complicated, there is software available to help you keep everything under control.

One of the top-rated by help desk agents is Mojo Helpdesk. Mojo Helpdesk helps centralize the workload, assigns and tracks queries through the system. It is reported to be simple to use, and attracted, with some comparing it to Google.

Helpdesk Pilot is also popular, and it goes even farther in its methods to streamline you helpdesk service. Helpdesk Pilot’s management software combines email management, ticket management, issue tracking and reporting. It caters to both IT and customer service helpdesk needs.

M Help Desk Field Service Software (it’s a mouthful, isn’t it?) is mobile-friendly and offers mobile-friendly job tracking and invoice functionality.

You need to be realistic, and go with what will work best for your help desk company. A suite with all of the bells and whistles is nice, but if you do not need all of the included features, why pay for it? You also need to make sure to test out the capability of the software, in order to give a good estimate of when issues will be fixed. Telling a client that an issue will be resolved in 48 hours is unrealistic if it will actually take 72 hours. This can cause you to lose business.

Another recommendation is to survey your clients. While it may seem silly, it can actual give you valuable feedback in order to help you help them. Of course, you need to ask, “Was your issue resolved”, as well as other things, such as how well the communication and understanding of the issues at hand were received.

Finally, make sure to consult with your help desk merchant account provide for their opinion. While there are many other software programs that claim to be the “greatest” or the “next big thing”, one of the most genuine opinions you can receive will come from your help desk merchant account provider. If you do not have one, you need to contact EMB today to discuss your options.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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