As a Merchant, Customer Success Should Rule Your Life

Feb 13, 2015

Customer success is something that every merchant hopes or, as the end result is usually a sale. However, many times a website can be hard to navigate, or at times glitch, and help desk attendants are useful. Without the addition of a help desk, the customer could easily give up and take his business to another website. Help desks are very easy to accommodate, and if you are looking for a new business venture, or additional business venture, you should look into the help desk arena.

Help desks can have many functions, from online customer returns to general online help. Many times, there are various types of help desk contact options, which the top-three being email, telephone contact, and live chat. Live chat is becoming more popular, and many large e-tailers are using this as the preferred method of contact. A big plus with live chat is that you can use one help desk agent for a few chats at a time, minimizing the number of employee who need. While help desks can seem complicated, they are fairly easy to operate, once you get used to the industry.

One big issue with the industry comes with locating a help desk merchant account processor. These are notoriously hard to find, since help desk merchants have a higher chance of incurring fraudulent activity. While hard to locate, it is not impossible. One of the top rated is EMB. With EMB, your help desk accounts are safe, thanks to our superior security and terminals. If a fraudulent charge does occur, you can take part on our chargeback insurance, which can help you determine if the charge is in fact fraudulent. Chargeback insurance can also help you keep chargeback fees low.

When searching for a new business venture, you should consider help desks. They are easy to operate, easy to manage, and are in high demand. You should also make sure that they first stop you make after deciding on your business is to EMB.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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