Jun 16, 2015

Three Tips for Help Desk Success

Help desks are great resources for businesses and consumers, but it can be tough to operate one correctly. The vital technological resources that a help desk provides are often the only thing standing between a successful business and a failing business. This is why the businesses are so important, and why many get into the business. While it can be...

May 22, 2015

Help Desk Adds Revenue for Merchants

Customer service is not new, but the need for great customer service is. In the past years customer service reps have slacked on the job, and it can be the downfall for a business. Many successful businesses have customer service issues, and these issues can leave you with bad reviews and complaints. In today’s social media-driven world, one bad review,...

Aug 11, 2014

ISOs Get Ready: Apps are Here to Help you Explain Client Pricing

Apps exist for nearly everything, including an app that helps explain pricing to clients when they are looking to hire an ISO, or help desk. The app is named Square Deal Pro, aptly named after President Theodore Roosevelt’s “square deal” speech. It is available to Android and iPhones, and costs $15. Explaining pricing methods and guidelines can be difficult, even...