Sep 10, 2014

Do Happy Customers Also Mean Happy Employees?

happy-customerSuccess of any business is based on two very important stakeholders – employees and customers. The fact that a proactive customer service helps build relationships and keep the customers happy is not news to anyone. But, what if there was a link between the happiness of the two parties? What if you could keep both these stakeholders happy through arranging for a proactive help desk?

Recent studies have suggested that extrovert employees that come in contact with one another, converse, and are social, tend to be much happier AND productive. They improve the overall environment of the organization and offer a great boost. Academic research carried out by Fleeson et al., 2002, and more recently Ching et al., 2014, indicate that businesses with extrovert employees tend to have a better work environment that helps ease its way to achieving different targets.

When you give your employees a chance to be a part of a proactive customer service, they get a chance to exercise their extroversion. They come in contact with different customers, hear their concerns, suggest them solutions, and be overall social. At the same time, your customers start to take notice of your concern towards their welfare. Here, you are going right in both the directions. Employee retention rates will increase, while customer retention costs will go down. What you will get is a situation that is an absolute win-win to say the least.

The reasons why it is stressed time and again that happy customers are the real assets of any business is because it is true. These people you send smiling are not just going to spend more money, but also spread the word about your business. The happier you ensure they are, the better their recommendation. The multiplier effect sets in and your sales start to sky-rocket through the roof. This calls for a greater emphasis to be put on your customer service.

One route you can take here is employing the services of help desk professionals that boast a great experience in the industry and help you deal with customer queries in a more efficient manner. This has the potential to increase your customer happiness ten-folds. But for this to happen, what you need is a help desk merchant account.

At eMerchantBroker, we offer you specialized help desk merchant accounts that help you hire professionals, pay and accept through credit cards, and let the happy customers bring prosperity to your business.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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