For card-not-present merchants, chargebacks are a persistent, frustrating and costly reality. Chargebacks quickly chip away at a merchant’s bottom line. Even though the issuing bank is typically the party responsible for repaying the cardholder in most card-present transactions, it is the merchant that is responsible for card-not-present transactions.
One of the biggest problems with chargebacks is the gap of time between the transaction itself and when the consumer actually receives their purchase. As a result, card-not-present transactions tend to rack up a lot of service-related chargebacks. In 58% of all instances, merchants are actually being left out of the dispute process; they are never notified of the pending dispute and are helpless and unable to defend themselves against the initial chargeback. According to cardnotpresent.com, “While card brands tolerate chargebacks up to 1 percent of sales, for many businesses, that 1 percent amounts to high dollar losses”.
In truth, chargebacks can create up to 270% of lost money on a single chargeback. This means if a business suffers a $100 chargeback, it may be required to pay up to $270 in fees. This is where the need for merchant chargeback protection is so important to a business’ growth and success.
“Chargeback data can lead merchants to the specific steps necessary to reduce their chargebacks,” says Lisa Tennant, vice president of Business Operations at Verifi.
Securing chargeback protection services, like EMB’s Chargeback Shield program, allows a merchant to be notified and act immediately, allowing the merchant to save funds from being returned on invalid claims. No longer stuck on the sidelines, the merchant becomes a pivotal part of the chargeback process.
The benefits of preventing chargebacks for your business include:
- A reduction in chargeback fee losses
- Reduced labor costs and time involved in responding to chargebacks
- Improvements in both fraud prevention and customer service processes
- And increased revenue retention
Through EMB’s partnership with Chargebacks 911, merchants can also secure merchant chargeback insurance. This service has many benefits for merchants, including: dynamic loss prevention, guaranteed return on investment (ROI), affiliate fraud detection, friendly fraud prevention, fully customized disputes and quick chargeback resolutions and response. If you are tired of chargebacks eating away at your wallet, consider what EMB’s merchant chargeback insurance and merchant chargeback protection services can do for your business.