Trends in Customer Service

May 21, 2018

Today, there’s a range of options available to most customers via the Internet. If you have poor customer service, this won’t let you succeed. What’s important for customer success? How can you get approved for high risk credit card processing without challenges? This article will tell you about this.

High Risk Credit Card Processing and Customer Service

Customers of our modern days are looking for more options. If you can’t offer them, they will start looking for another competitor to get what they need.

Customer service has always played a highly important role in building a business’ reputation. However, the customer service you have today is more important than ever before. Consumers all over the world can easily access a myriad of options. If you can’t satisfy their needs, they’ll start looking elsewhere.

Are you a merchant trying to grow your business? You can’t do this without having the right customer service. Also, you can’t do without merchant services such as high risk credit card processing, which you can get from a reputable payment processor like EMB. is considered the #1 high risk processor in the US and has an A+ rating with the BBB. EMB provides the right merchant services tailored to your own business needs. Besides, EMB is rated A by Card Payment Options.

Important Trends in Modern Customer Service

Below you can find a variety of ways that can help you deliver exceptional customer support. Here they are:

1.      Personalized Response

Modern businesses use various social media channels. As a business owner, you should cultivate a satisfied user base. Never ignore questions or comments. This will result in a negative image for your brand, especially if you don’t respond to hundreds or thousands of opportunities to interact.

2.      Focus on Video

Video is surging in popularity. You can find Skype and Google Hangouts on everyday tools. By the way, businesses will continue to look at this fact for the better. Live streaming technologies offer you a more personal quality of service. A face-to-face video chat can address queries and provide solutions much easier as compared to more traditional methods such as email or phone.

3.      Interaction

Today’s typical customer journey might be associated with browsing the web before visiting your retail store and then calling to place an order. Customers may ask you questions on social media and then decide whether they want to buy your product/service or not. So, be ready to interact.

4.      Value Your Customers

Customer service isn’t limited to email or phone channels anymore. Your business has many support options such as social media, live chat, video calls, text messaging, and more. You should make your consumers feel as valuable as they are. Don’t take them for granted.

5.      Use Chatbots

Take advantage of the basic artificial intelligence such as smart chatbots. They can help you answer your customers’ simple questions. This is helpful for companies of all sizes and types. Chatbots will enable you to offer a better, more engaged customer service.

6.      Use a More Incentive-Based System

Don’t fail to offer incentives to your employees. With the right incentives, employees will deliver exceptional service, which you can’t get with a standard paycheck at the end of the month. Customers like dealing with a friendly and helpful staff.

7.      Focus on Software Integrations

Saying the right thing is especially important in the B2B industry. Focus on software integrations for more seamless operation.

Customer service isn’t a simple thing and it’s of special importance these days. Just look for the right ways to solve customer service problems efficiently. Work with a respectable credit card processing company to grow successfully.

Let us help you get a high risk merchant account today!

Get Started

Award winning.

  • 2012
  • 2013
  • 2014
  • 2015
  • 2016

Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

Live Chat