Tips to Starting Your Own Tech Support Business

May 22, 2015

Everyone needs tech support from time to time. If you are handy with techie gear, or are just looking for a new business venture, tech support operations are a great investment. While some things about the business are common-sense, such as knowing the product, other are not. Below are tips for starting, and keeping, a successful tech support business.

First off, you need to be sure to obtain A+ certification. This certification means that you have been thoroughly tested on all things tech, and customers need to know that their issues are in the best hands possible. After you obtain you’re A+ certification, you need to look into obtaining Network+ certification.

You also need to be willing to make house calls. It can be complicated to unhook a computer, bring it across town, take it back home and reconnect it if you are unfamiliar with the setup. By making house calls, you can charge a little more, and provide personalized in-home service to customers, which few actually do these days. Also, be sure to keep a log of where your employees go on calls. Call them regularly to check up, as incidents can happen with in-home calls. A good rule of thumb for all employees is that if something looks or feels “off”, to leave.

Another good service is to provide manual (and perhaps free) virus removal. It is quick, painless, and after a few tries easy to do. You can get a good review and reference for a few extra minutes of work.

You also need to get a lawyer. No, I’m not talking about preparing for a lawsuit ahead of time; I’m talking about contracts for repair. You need to know that any little discrepancy could result in a lawsuit, and a contract can help prevent one. Also, another rule of thumb is to have a good tech support merchant account, such as the one offered up by EMB. This can also help alleviate any headaches that may arise from a fraudulent charge situation or hacking. Regardless of how you operate your business, you need to be able to process plastic payment cards, and a tech support merchant account allows you to do so.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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