Tech Support Needs Help, Too

Feb 13, 2015

Who would think that a business segment that is vital to running industries around the world would be considered a high risk merchant account for credit card processing? Whenever anyone is having problems with their corporate computer or home laptop, the first thing out of the user’s mouth is ‘tech support’! Every one everywhere needs tech support. Why is it so hard to get a tech support merchant account?

Tech support can take many forms other than just repairing files. It can be software, applications, product related, installation, connectivity, or troubleshooting. Most of the work is performed remotely. Search computer repair on any search engine and nine out of the first ten sources will not be in the United States. As a matter of fact, many of the largest companies in this country outsource their tech support to teams overseas. While the phone may be answered with the US company’s name, the person answering could be in the Philippines or anywhere else. This is the high risk element in a nut shell.  The Internet has made the world a smaller place.

You may be saying that you and your team are domestic and really fix problems within your own community. Unfortunately, you are within the big classification and you will remain high risk with your tech support merchant account.

There are many considerations when handling a tech support merchant account. You could be dealing in many types of foreign currency. You could also be an intermediary management company that needs help connecting partners. EMB has done it all efficiently and professionally. can help anyone with an outsourcing business set up and maintain a high risk merchant account.

It takes a special sensibility and understanding of all the nuances of outsourcing. Traditional processors and conservative banks may never give you a second look. They will immediately decline your request. Many outsourcing companies have had to depend on overseas processors who charge outrageous fees for the privilege. This is not how EMB handles things.

When you apply, your application is processed and can be approved within 72 hours. There is no application fee. Most often your account is settled with funds in your checking account the next business day. All methods offered are CPI compliant.

Let us help you get a high risk merchant account today!

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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