Tech Support Merchant Account for Credit Card Payments

Jul 31, 2018

Are you running a tech support business related to software, application or product installation, connectivity, or troubleshooting? Where can you find a secure and affordable tech support merchant account to grow your business? Where can you get reliable payment processing setup for your high risk business? This article will help you with this.

Payment Processing for Tech Support Industry

The technical industry is among the fastest growing ones. In 2017, several striking trends appeared in the market such as the rise of messaging apps for tech support. The increased use of AI and chatbots for customer support was another trend to rock the industry.

However, traditional banks and financial institutions aren’t willing to work with this type of businesses because of their being high risk. Also, “tech support” is usually associated with “tech support scams.”

All these things create a hard-to-overcome situation for tech support businesses. The good news is that if you’re a legitimate tech support business, there’re reputable payment processors like that’re ready to easily approve you for credit card transactions.

When it comes to being high risk, this is because of the following main reasons:

  • Fraud associated with card-not-present (CNP) transactions completed for remote tech support
  • Higher rates of chargebacks: customers may dispute the charge with their credit card company and get their money back
  • Tech support companies often operate in different parts of the world

As for chargebacks, industries like tech support are too vulnerable to chargebacks and friendly fraud. Often, customers turn to tech support specialists for consultation, get it and then file a chargeback, claiming they haven’t got anything. So, it’s critical to work only with reliable and experienced merchant services providers to get the best for your business.

Tech Support Merchant Account from is a reputable credit card processing company specializing in the high risk field. EMB, voted A+ by the BBB and A by Card Payment Options, offers the lowest rates for a tech support merchant account in the industry. makes it easier for tech support and other high risk merchants to fight chargebacks with Chargeback Suite. In partnership with Verifi (its new Cardholder Dispute Resolution Network (CDRN)), and Ethoca (its alert system), EMB has created an elite alert and prevention system for high risk merchants.

EMB is dedicated to delivering the highest quality customer service and providing personalized payment solutions you need to succeed. You can get your merchant account approval in as little as 24 hours.

When applying for tech support payment processing, you’ll be required to provide:

  • A valid, government-issued ID (e.g., your driver’s license)
  • A bank letter or a pre-printed voided check
  • 3 months of the most recent bank statements
  • 3 months of the most recent processing statements if available
  • An SSN (Social Security Number) or EIN (Employer Identification Number)
  • Chargeback ratios under 2%

Overall, when getting approved for your merchant account, underwriters will look at your merchant’s credit scores and credit card processing history, bank statements, and your website to assess the risks associated with your business.

If your website lacks solid privacy and refund policies posted, this will be considered negative strikes against you. Other negative factors include a negative bank account balance, unpaid bills, late payments, as well as a high chargeback rate history. is quick and easy to work with:

  • No application fees
  • Competitive rates
  • No VISA/MasterCard required
  • Multiple secure payment gateways, including EMB’s own
  • Chargeback prevention and protection services

What’s important when getting prepared for the application review? Well, you should take care of outstanding bills and debts and have enough funds in the bank. Besides, you should have a principal in the business with excellent credit history.

Finding the best merchant solutions can seem intimidating to you, as a tech support merchant. To avoid rocks on your way, turn to a respectable payment processor that understands the unique needs of the IT support, computer repair, and managed IT services industries.

Work with a reliable processor that maintains a vast network of banking relationships worldwide so to help you obtain the merchant account you need. Go with a payment expert that offers state-of-the-art anti-fraud tools and chargeback mitigation services to help protect your business successfully.

Let us help you get a high risk merchant account today!

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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