Is Outsourcing the Right Strategy for Your Company? | Tech Support Merchant Account with EMB

Oct 22, 2014

In the global economy, more and more businesses are realizing the benefits of outsourcing their technical support. Whether software, installation, product-related, connectivity, application, or troubleshooting companies are realizing that outsourcing their technical support will save them time, effort, and money. But outsourcing is not the best decision for every company. There are a few questions that company leaders should ask themselves before jumping on the outsourcing wagon.

What are the Costs?

When a business outsources technical support they are essentially letting that company handle rep training and the gathering of resources to support your business. This means your company can bypass hiring personnel and training which saves time and money. If a company is considering outsourcing its support, a good question to ask is if your technical support cell is people-centered. If so then outsourcing to a low-cost center is an economical decision.

Is Troubleshooting for Your Company Easy?

Some organizations may have complex problems that only in-house designers or engineers can troubleshoot for customers. However, other companies may have services and products whose troubleshooting can be easily handled by inexperienced third parties. If your company can create a troubleshooting guide that technical support centers can successfully use, then outsourcing is a good choice.

How Much Do You Want to Interact with Customers?

In-house technical support gives your support team the ability to become intimately involved with customer issues. In-house agents may get to know the customers by name, learn their technical problem history, and work with them on several occasions. You will not achieve this level of knowledge with an outsourced company.

If you choose to outsource your technical support, you will need a tech support merchant account with an experienced third-party payment processor. can get your tech support merchant account set up in as little as 48 hours. There is no application fee and a VISA or MasterCard is not required to open the account.

Contact us at 1-800-621-4893 to learn more about our competitive rates and benefits.  

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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