A collection agency is the final defense against those that don’t want to pay their bills. Of course, there are also those that have gotten sick or injured and may not realize they owe who they owe. In any case, a collection agency is the last person on earth anyone wants to hear from, but without them, a lot of businesses would lose their shirts. Some in fact do, because of the loss of income from too many people.
- Begin your search for a collection agency merchant account at your bank. Take that information and compare the costs against what you can find online.
- Be sure those online merchant servicers are actually true businesses. If they are, they won’t mind providing a little information for verification purposes.
- Check with your local BBB to insure there aren’t a large amount of complaints against them.
- Ask around and look for reviews. Do something wild, and look on Angie’s List to see what reviews you can find for that company. http://www.angieslist.com/
- Then see if they have a live chat and talk to their representatives or customer service rep., to get more information. Please don’t leave any stone unturned, for this is your business and you want the best that will help support your decision to open this agency.
- Having a merchant account will allow your business to be open all the time. Your clients will have the option to pay their bill when they can get to it, not just when your office is open.
- Having as many options as possible, is the best way to run a business. When you deplete those options, you deplete the customers’ ability to take care of their bills on their schedule. Your doors may be open nine to five, but if they work, they’re at the job from 8 to five. Or worse, can’t get to you at all…. Ever. So don’t handicap everyone! Give them a chance to save what they need to fix.
Finding the best merchant account helps you with your business. Work smart, not hard. Put your plan together and then work the plan. The more you take care of your clients, the better they feel about you. A lot of collection agents come at people like they were just a number. The last time anyone checked, they still put their pants on one leg at a time, and most would love some respect for that. Realization that some are really mean happens, and that is when you defuse the situation. A lot of folks go on the defensive. But if everyone remembers that the collection agency can’t take their birthday away, things can actually get worked out. Ten dollars a month will still pay the bill down and make everyone happy.
So, if you just remember those few things and put a sign on the customers neck, that says ‘make them feel important’, a lot more money can be collected into that merchant account every day. Good luck!!
- “Make them feel important” quote from Mary Kay Ash