Good Tech Support is Hard to Find

Sep 10, 2014
Frustrated-Engineer-Puppet-TextMateIf you have ever had to “live chat” or call a company for tech support, chances are that you have encountered a not-so-good phone operator. While it isn’t always the fault of the phone operator, it could be the fault of the company, who may not provide the operators with training to help out the person in need of tech support. There is always a need for good tech support, and it is actually a good business to hop into, if you are looking to operate your own business, but not have to worry with the hassle of keeping inventory, or an actual office.

The vast majority of tech support workers do it from home. If you Google around, there are tons of work from home jobs for live chat assistants or phone reps. While it is not the ideal choice of work for everyone, there are tons of stay at home moms, college students, or even the physically handicapped who could use these jobs. With more and more tech support companies heading overseas, job searchers (and companies) are looking to US-based tech support companies. This is where you come in. It is the perfect time to invest in a tech support business, and you only need a few things to do it.

Most importantly, you will need a merchant account provider. This helps you accept payment from the companies that hire your business to undertake their tech support needs. It can be tricky to find a tech support merchant account, but it can be done if you look to the right place. That right place is EMB. We at EMB know that nothing is better than owning your own business – especially a lucrative business. This is exactly what happens when a tech support business gets up and running, and garners accounts. While US citizens and businesses are weary of overseas transactions, a US-based, US-backed tech support company can gain huge leads in today’s market.

For more information, contact us today!

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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