Getting Customer Relations Right

Jul 28, 2014

Social media is allowing every customer that walks into your business, the opportunity to relay their experiences to their friends and family. This has the potential of growing your business from every visitor. However, it can have a negative impact too, if their experience is not satisfactory.

It is important that you consider every customer has the ability to reach new customers for you; one bad review could mean a drop in the potential profit you can make.

Getting your customer service right the first time and every time is not going to happen, but the better you are at dealing with your customers the more likely they are in coming back and doing more business with you. It makes business sense not to push customers away.

It is possible to employ the services of a help desk service, these professionals have the training required to deal with customer queries in the right manner. Considering a help desk merchant account might be the answer to your business needs.

Understanding the needs of your customers is the best market tool that you have available to you. Break down what your customers are looking for and work with your personnel, to ensure training carried out with all staff members covers the basic customer service experience you are looking for.

Every customer will judge your business on his or her visit, if you have in the past provided great customer service this will bring that customer back.  As soon as they receive poor customer service, this is potentially the last time they will return. This is why it is essential that every customer, no matter how many times they have visited your business, offering the best service possible is your only option.

What is interesting is the research on customer services and the high-income households that hold a grudge against poor customer service the longest, yet these consumers have the most money to spend. However, the ability to affect a person’s business is in the hands of every customer; social media plays an important part in people’s everyday lives, and offering poor customer service, the chances of a negative comment on their social media account is very high.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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