Fake Tech Support Companies Rob Consumers

Mar 23, 2015

The BBB is warning consumers of bogus computer tech support firms that are victimizing Missouri citizens and the nation. The Consumer Fraud Task Force is taking the lead of the investigation into a sudden onslaught of consumer complaints regarding tech support companies, who claim to repair home and business computers remotely. The Task Force asks consumers to make sure that the computer repair companies they hire are reputable, before allowing them into their computers.

Unfortunately, consumers who do stick to reputable brands, like Microsoft, are still scammed as many false companies pretend to be representatives of Microsoft as a way to earn consumer trust and access their computers. Once they tap into these computers, scammers install malware and viruses onto computers. They also charge consumers a fee for their “services” and then continue charging their accounts after the fact.

The Federal Trade Commission (FTC) warns that they do not know how many of these companies are in operation, but this particular scam is dangerous as it only requires one tech savvy person to run the scam. This fact has led to an epidemic in Illinois and the rest of the U.S. as this type of crime has more than doubled in the past year.

The FTC has done its best to combat this new tech support trend. In November, the FTC obtained a federal court order to shut down a tech support company in Florida. In October, a federal court shut down a New York business that made $205 million by selling fake computer services by pretending to be representatives of Facebook and Microsoft.

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