Fake Tech Support Companies Bring Pain to Legit Companies

Jun 17, 2015

Tech support companies are much needed, and fraudsters have taken notice. Fake tech support companies are scamming Mac owners, much to the dismay of legit tech support merchants. These fraudulent techies are quickly bringing a bad name to a useful industry, and this can make matter worse for tech support merchants everywhere. We all know that tech support merchants are already labeled as “high risk”, and this new bump in the road is not helping matters.

These fake tech support companies use pop-up ads about viruses and malware to scare Mac users to use their fake product. Clicking the ad results in a phone number, which costs the Mac user money, and, of course, no virus or malware removal. The old technique of “cold calling” customers is becoming less and less reliable for scammers, and the old-school scammers often hung up on Mac users, as the machines operate vastly different than PCs. This fraudulent activity wreaks every legit company trying to make it in a tough industry.

Even though the legit tech support industry is tough to deal with, as well as exist in, you need to make sure that you take every step possible to secure your company. The first step is to find an experienced tech support merchant account, such as the one offered up by EMB. What sets EMB apart is their dedication, education, and overall experience in the industry. Often, even high risk merchant account providers will not accept tech support merchants, because of the riskiness of the business. Even before the rush of fraudulent tech support companies, the industry has a bad rep, thanks to high percentages of fraudulent charges and their subsequent chargebacks. This can make a provider drop a tech support merchant account, as chargebacks are costly and time consuming.

Regardless of how long you have operated your tech support business, you need to make sure that your merchant account provider is up to par when it comes to dealing with the ins and outs of the business. If not, you should look elsewhere for your tech support merchant account, as your business depends on it.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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