With the sales of cigarettes changing all across the country, it is no surprise of a change in the e-cigarette industry. Finding a merchant servicer that wants to do an electronic cigarette merchant account may not be the easiest task of the day. This account will likely fall into the high risk merchant account area; but don’t panic. A lot of today’s accounts are bound for the high risk arena.
You need to be shopping for a merchant account servicer that is familiar with your e-cigarette type of business. Your local bank is not going to be prepared for what you need. Take the time to start looking what for you require. If they have the ability and the desire to work with e-cigarettes, they will advertise it on their site.
A lot of places
An increasing amount of places don’t want to work with the e-cigarette businesses because of the possibility of chargebacks. As long as you are on top of your notifications of chargebacks, then it won’t be an issue.
What is a chargeback?
Plainly put, it’s just a refund. But this comes from the card holder’s bank. No one wants chargebacks. It takes away from everyone’s bottom line. If you make a point to work out any issue with your customers, then you shouldn’t have a large amount of chargebacks. Most businesses deal with chargebacks by refunding the card holder cash when they return a product. That is something that you will have to figure out. With an online business, you can’t just hand over cash to everyone that requests a refund.
This falls under company policy
As a business owner, the chargeback’s online should be thought out completely, and when you decide what to do, don’t forget to make it the company’s policy and post it on your site as the customer is purchasing something. As an example, note that they can have a coupon sent to them instead of a refund. Not that that is a perfect way to deal with it, it’s just an example to get your mind working on how to deal with it.
As a high risk account holder, you may be asked to have a reserve account, especially if you have never had a merchant account. Don’t be dismayed, just be prepared. As a certain percentage each day will be held in a reserve account until your trial period is complete. Once it is over, your reserve money will be returned to you in full.
It’s very simple
It’s not that hard to follow the rules and work out the kinks for your e-cigarette merchant account. Figure out what you want for your online store and how to get things running smoothly. Like any business there will be issues until you feel comfortable with the way things run. So, don’t be frustrated when it doesn’t all work out the first time on the runway. Just know that we all want you to succeed and can’t wait to see you up and operating. Best wishes!