Big Changes Ahead for Tech Support Service Companies

Apr 24, 2015

The success of the cloud and related technologies has increased demands on professional services companies. Now customers want support and help facilitating solutions, without paying the high costs of traditional Level 3 and Level 4 services. To meet customer expectations, many companies are becoming less product focused and more outcome-oriented. This is having a huge impact on the professional services industry.

According to the Technology Services Industry Association (TSIA), Level 2 suppliers are doing well in the industry. Not only are they supplying technical support, but most include integration, consulting, implementation, and value realization services and more. But as consumers get more tech savvy, Level 2 suppliers are being pushed to go even beyond these services. TSIA reports that progressive Level 2 companies are figuring out strategies to facilitate more outcome-based offers. Some of these strategies include providing on demand platforms, as seen in XaaS/SaaS. Since the cloud and big data keep pushing the professional services envelope, Level 2s are being pushed toward Level 3 and Level 4 status.

While most professional services are doing their best to keep up, they face a significant challenge in balancing long term financial health and customer outcome services when they were not necessarily designed for Level 3 and Level 4 services. For smaller professional services companies, small, gradual changes may be enough, but others may be forced to experience fast and fundamental growth.

The next few years will be critical ones for the professional services industry. Small and medium sized Level 2 and Level 3 suppliers must find the right comprise between services and funding growing infrastructure. One part of building the right infrastructure, is having a competent payment processor for your tech support merchant account. can have your account created and running in three days. When your tech support account is approved, your company can begin to channel funds from the United States or other popular outsourcing locations. Why wait to take your professional services business to the next level? See why thousands of businesses choose to grow their professional services companies.

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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