Acquiring An Online Dating Merchant Account

May 13, 2022

With the highest percentage of its population using online dating services, the United States leads the world at 15.7 percent (or close to 53 million people), according to

By the end of 2022, there will be approximately 413 million users of online dating services worldwide. It is also expected to create $3.7 billion in revenue worldwide via paid subscriptions. 

Online dating services are clearly a very lucrative venture. With more apps being created than ever, meeting someone online has seemed to have lost its stigma in the last twenty years. 

In order to open up your own online dating services business, you will need a way to process your credit and debit card transactions online seamlessly and securely. You will need a merchant account to make this happen. 

Why Are Online Dating Merchants Considered High-Risk?

Online dating merchants are unable to secure a merchant account via a traditional merchant account provider. The reason is that online dating services are considered high-risk. 

The reasons that online dating services are considered high-risk are the following:

  • Money laundering schemes: Underwriters have come across money-laundering schemes as they do their investigations during the merchant’s application process. Unfortunately, escort services, prostitution rings, and human traffickers have used online dating websites as a “front” for their illicit activities. These criminals have tainted the industry, which is why it’s considered high-risk. Banks and payment processors do not want any ties with any illegal enterprise.
  • Recurring billing: Customers who sign up for recurring billing are more likely to request chargebacks. Sometimes the customer doesn’t know how to cancel their subscription. Other times, they simply forgot they signed up for the subscription in the first place. Either way, they end up requesting a chargeback. 
  • Infidelity: Online dating sites are apparently used by married couples looking for a secret encounter. Usually, one of the spouses inevitably finds the charges on their statements on their credit card bills or their bank account. The spouse who initiated these encounters will claim that it was a fraudulent charge and request a chargeback. 

Other reasons that online dating services are plagued by chargebacks are that, according to customers, the service “failed to deliver” on helping them find their match.

It could also be that they had a negative encounter with another user. On a more positive note, a chargeback may be requested when a customer does end up meeting their match and is no longer looking. They no longer have a need for online dating services. Therefore, they simply want to cancel their payments and request a chargeback. 

How To Get Approved For An Online Dating Merchant Account

Before you seek a reputable merchant account provider, ensure that your online dating service business is free of any fraudulent activities. No provider will work with a merchant that is engaging in any unlawful schemes. 

You may even consider not offering recurring payments to avoid chargebacks. It would also be helpful to offer clear instructions on how to cancel their account, and if they have any questions, provide them with various ways to communicate with your business. This can include chat boxes, email, phone numbers, etc.

How To Apply For An Online Dating Merchant Account

Every high-risk merchant account provider has its own requirements as far as documentation needed to process a merchant account application. Here is a list of possible documents that could be requested at the time of the application process:

  • Voided check/proof of settlement bank account(s)
  • Certificate or articles of incorporation
  • History of processing for the last six months 
  • Shareholder certificate
  • Both personal and business financial history
  • Copy of the driver’s license or passport
  • Organizational structure chart
  • PCI Compliant Website 

Again, depending on the provider, once you submit your completed online application, along with your required documentation, an underwriter will analyze your application and verify that all documentation and your business are legitimate. The entire process should take but a few days.

If you are approved for a merchant account, the provider will assign you to a designated account manager that will help you set up your merchant account, and your payment gateway (if applicable), and familiarize you with all of your anti-fraud and chargeback mitigation tools. After all this, you will be set to take credit, debit, and even e-check payments right away. 

Get Your Online Dating Merchant Account Today

Despite the challenges and risks inherent in the online dating services industry, you can still rise above these issues by partnering up with a solid and reputable high-risk merchant account provider. Preferably, they should have quite an extensive expertise in the online dating service vertical to be well-familiar with the risks involved.

Knowing the risks involved with the online dating service industry, your provider should come equipped to offer you the latest in anti-fraud and chargeback mitigation tools to ensure that your business and your customers are protected. This will ensure that your business will continue to grow. You will not need to worry about excessive chargeback fees eating away at your hard-earned bottom line. 

Let us help you get a high risk merchant account today!

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Having a merchant account allows an account holder to take advantage of merchant cash advances. When a merchant is approved for an advance, the business agrees to receive a lump sum of cash in exchange for an agreed-upon percentage of future credit card sales.

Pricing varies depending on the merchant’s industry, past credit card processing history, the type of business seeking the account, average ticket sales, and average transaction volumes.

Yes, EMB works with merchants who are building their credit, as well as those who have poor credit. EMB also approves merchants that have no credit card processing history and businesses that have lost their merchant accounts due to high chargebacks.

Several factors influence a merchant’s risk level. Though only one factor likely will not get a merchant classified as high risk, a combination of these may: business size, location, and industry, credit score, credit card processing history, a industry’s reputation for excessive chargebacks, a prior history of high chargeback ratios, and whether a merchant exclusively sells online.

Virtual terminals are stationed on a merchant’s website, making it easy for customers to make a payment or purchase online. Merchants or a payment processor can easily set up virtual terminals, so online businesses can accept credit and debit card and e-check transactions.

A merchant account is a business account with an acquiring bank. Without this business account, which actually works more like a line of credit, a merchant cannot accept and process credit and debit card transactions. Businesses need a merchant account to accept major credit cards via a static point-of-sale terminal, mobile card reader, or through a virtual payment gateway.

After filling out EMB’s simple online application and submitting any necessary, requested documents, many merchants get approved within 24 and 48 hours.

EMB specializes in working with high-risk merchants. EMB works with many merchants, including but not limited to businesses in these industries: gambling and gaming, adult entertainment, nutraceuticals, vaping and e-cigarettes, electronics, tech support, travel, high-end furniture, weight loss programs, calling cards, e-books and software, and telecommunications.

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