Tech support companies are much needed, and fraudsters have taken notice. Fake tech support companies are scamming Mac owners, much to the dismay of legit tech support merchants. These fraudulent techies are quickly bringing a bad name to a useful industry, and this can make matter worse for tech support merchants everywhere. We all know that tech support merchants are already labeled as “high risk”, and this new bump in the road is not helping matters.
These fake tech support companies use pop-up ads about viruses and malware to scare Mac users to use their fake product. Clicking the ad results in a phone number, which costs the Mac user money, and, of course, no virus or malware removal. The old technique of “cold calling” customers is becoming less and less reliable for scammers, and the old-school scammers often hung up on Mac users, as the machines operate vastly different than PCs. This fraudulent activity wreaks every legit company trying to make it in a tough industry.
Even though the legit tech support industry is tough to deal with, as well as exist in, you need to make sure that you take every step possible to secure your company. The first step is to find an experienced tech support merchant account, such as the one offered up by EMB. What sets EMB apart is their dedication, education, and overall experience in the industry. Often, even high risk merchant account providers will not accept tech support merchants, because of the riskiness of the business. Even before the rush of fraudulent tech support companies, the industry has a bad rep, thanks to high percentages of fraudulent charges and their subsequent chargebacks. This can make a provider drop a tech support merchant account, as chargebacks are costly and time consuming.
Regardless of how long you have operated your tech support business, you need to make sure that your merchant account provider is up to par when it comes to dealing with the ins and outs of the business. If not, you should look elsewhere for your tech support merchant account, as your business depends on it.