The success of the cloud and related technologies has increased demands on professional services companies. Now customers want support and help facilitating solutions, without paying the high costs of traditional Level 3 and Level 4 services. To meet customer expectations, many companies are becoming less product focused and more outcome-oriented. This is having a huge impact on the professional services industry.
According to the Technology Services Industry Association (TSIA), Level 2 suppliers are doing well in the industry. Not only are they supplying technical support, but most include integration, consulting, implementation, and value realization services and more. But as consumers get more tech savvy, Level 2 suppliers are being pushed to go even beyond these services. TSIA reports that progressive Level 2 companies are figuring out strategies to facilitate more outcome-based offers. Some of these strategies include providing on demand platforms, as seen in XaaS/SaaS. Since the cloud and big data keep pushing the professional services envelope, Level 2s are being pushed toward Level 3 and Level 4 status.
While most professional services are doing their best to keep up, they face a significant challenge in balancing long term financial health and customer outcome services when they were not necessarily designed for Level 3 and Level 4 services. For smaller professional services companies, small, gradual changes may be enough, but others may be forced to experience fast and fundamental growth.
The next few years will be critical ones for the professional services industry. Small and medium sized Level 2 and Level 3 suppliers must find the right comprise between services and funding growing infrastructure. One part of building the right infrastructure, is having a competent payment processor for your tech support merchant account. eMerchantBroker.com can have your account created and running in three days. When your tech support account is approved, your company can begin to channel funds from the United States or other popular outsourcing locations. Why wait to take your professional services business to the next level? See why thousands of businesses choose eMerchantBroker.com to grow their professional services companies.