One of the fastest growing industries, established tech support businesses and startups are thriving like never before. When you consider how integrated technology is in our everyday lives, it is safe to say that this booming industry will not be slowing down anytime soon. Surprisingly, it is not as easy as you might think for
It won’t be easy to provide a great experience to callers after they’ve been put on hold. Most customers will tolerate a little hold time but will lose patience quickly, which will result in either an angry caller or even worse – an abandoned call. This will lead to a poor customer experience, which is
According to Parks Associates, a consulting firm, the US tech support industry generates nearly $30 billion in annual revenue. Based on the market research analysis provided by Technavio, a leading technology research and advisory company, the global technical support outsourcing market is expected to grow at a CAGR (compound annual growth rate) of over 6% from
Anyone looking to open a merchant account can be swayed by a processor’s low fees. However, companies that offer cheap services have a reputation of not matching the expected standards. In an industry where many companies are offering the same services, competition has spilled over to the customer support. Merchant account providers that offer satisfactory
Any type of merchant account can be tricky to find, but if you are placed into the “high risk” category by processors, the task if even harder. US tech support merchant accounts are available if you know what to look for. There are special things that merchants should consider before signing on with a merchant
Outsourcing is getting a lot of press, but it is still a big moneymaker. Many are looking to get into the tech support industry, but are not sure how to deal with the funding issues. Funding an outsourcing business is risky, and most merchant account processors will not deal with it. Those who will typically
The greatly high average credit card debt per household tells just how people love using these cards to carry out transactions. There is a lot of speed, convenience and security with the use of these plastics for transactions. Even though merchants also enjoy the same benefits as households when they use credit cards, a good
While all merchants need payment processing options, tech support merchants can have a hard time finding a cooperative and knowledgeable option. The high chargeback rate and high business closure can hinder even the most successful merchants’ chances of obtaining a tech support merchant account. While it can be hard, it is possible. While obtaining a
Tech support merchant accounts are very difficult to open. In fact, when merchant account providers hear the words “tech support” they immediately think about two words “high risk.” In general, tech support accounts are characterized by high rates of fraud. In the event of fraud, the merchant account provider risks losing money. Since no one likes losing money,
One of the most frequent complaints that tech companies receive is that customer service really sucks. No matter how well managers lay out processes or how wonderful the products are, companies will never realize their potential if their customer service skills are lacking. What is interesting about the problem of customer service is that most
